GPhC Courses: Online Courses for a GPhC Concern and Revalidation CPD

GPhC courses are searched for by pharmacists and pharmacy technicians in two situations: a concern has been raised with the General Pharmaceutical Council about a dispensing error, records, confidentiality, honesty or your conduct, and you need to show what you have done before a committee decides; or you want CPD entries and material for your reflective account at revalidation. This guide sets out, from the GPhC’s own pages, how a concern runs, the standards it is measured against, which course fits each concern, and the price. Each course is £79 (£50 with Bulk Buy 10) for 2 CPD hours, online and self-paced, and Probity & Ethics is CPD certified by The CPD Certification Service (provider no. 13197).

How does a GPhC concern run, and where does a course fit?

The GPhC reviews each concern against its standards, its guidance and the law, and may make initial enquiries before deciding whether to close the matter or investigate. During an investigation a case officer gathers evidence: the GPhC may send you a copy of the concern and ask for your response, visit the pharmacy, take witness statements, or ask for health information where health is raised. It says it aims to complete its investigations in less than a year and gives updates every two months.

At the end, the case is assessed against the GPhC’s threshold criteria. If it is not referred, the GPhC takes no further action, though it may give informal advice; for health or performance matters it can also agree a voluntary arrangement with you. If it is referred, the case goes to the Investigating Committee, which works independently of the GPhC and can:

• take no action;
• give advice;
• issue a warning;
• agree undertakings with you, if you admit that your fitness to practise is impaired; or
• refer the case to a Fitness to Practise Committee.

The GPhC can also apply to the Fitness to Practise Committee for an interim order where it considers you present a serious risk to patient safety, which can suspend your registration or set conditions while the case continues. Your response to the concern is the point at which a course matters: it shows what you have learned and changed. Our guide to the GPhC fitness to practise stages sets out each step in more detail.

Which standards is a GPhC concern measured against?

The GPhC’s Standards for pharmacy professionals set nine standards that every pharmacist and pharmacy technician must meet. Each has a course that answers it.

Which GPhC course fits which concern?

Start from the concern as the GPhC has described it, take the course on that subject, then add the short modules that are about the response itself.

• A dispensing error or patient safety: Ensuring Clinical Competence and Patient Safety, with Duty of Candour in Healthcare Practice if the patient was not told.
• Records and controlled drug registers: Professionalism in Documentation.
• Prescribing or supply: Prescribing Guidance and Standards.
• Honesty, fraud or money: Probity for Healthcare Professionals and Financial Integrity for Healthcare Professionals.
• Confidentiality or consent: Ensuring Confidentiality in Healthcare Practice or Privacy, Consent and Chaperone in Healthcare Practice.
• A boundary with a patient or a colleague, including social media: Professional Boundaries for Clinicians or Ethical Boundaries with Patients and Colleagues.
• The standards as a whole: Ethics and Ethical Standards for Pharmacists and Professionalism and the Professional Standards for Pharmacists.
• The response itself: Module on Insight, Module on Reflection and Module on Remediation.

How do the courses fit GPhC revalidation?

Each year, pharmacists and pharmacy technicians complete four CPD entries, at least two of them planned, together with a peer discussion and a reflective account. For submissions from 1 January 2026, the reflective account can be written against any one or more of the nine standards. A course you choose in advance is a planned CPD entry; record what you learned and how it benefits the people who use your services. A course on one standard, such as professional behaviour or confidentiality, also gives you material for the reflective account. Our certificates record the course title, CPD hours and date.

What to do: five steps after a GPhC letter

1. Get advice the same day. Contact your defence organisation, your union or a solicitor before you reply to the GPhC or your employer.
2. Read the concern line by line. Note which of the nine standards each point relates to, and the date your response is due.
3. Keep to the facts. Gather the prescriptions, patient medication records, standard operating procedures, rotas and messages that relate to the concern.
4. Start remediation that matches the concern. Take the course on the subject of the concern, keep notes after each section, and add the Modules on Insight and Reflection.
5. Write a reflection that shows insight. What happened, which standard it fell short of, the effect on the patient and on trust, and what you have changed in your practice and your pharmacy’s procedures.

Our GPhC courses and the Bulk Buy offer

Every course below is online and self-paced, with immediate access and a dated certificate. They serve a pharmacy professional responding to a complaint or a GPhC concern, and one building CPD entries for revalidation.

Courses by subject

Any 3 courses for £200, 5 for £300, 10 for £500. The £49 Modules are bought on their own. Unsure where to start? Book a free call or use which course do I need.

Other regulators:

See the courses for your profession:

• DoctorsGMC
• Nurses and midwivesNMC
• Dental teamGDC
• PharmacistsGPhC
• HCPC professionsHCPC
• Optometrists and dispensing opticiansGOC
• ChiropractorsGCC
• OsteopathsGOsC
• Social workersSocial Work England

Questions and answers