Rebuilding Trust of Patients, Public, and Healthcare Regulator

Trust is the cornerstone of effective healthcare. This course, “Rebuilding Trust of Patients, Public, and Healthcare Regulator,” is designed to help doctors, dentists, nurses, midwives, pharmacists, psychologists, counsellors, physiotherapists, optometrists, opticians, social workers, chiropractors, osteopaths, and other healthcare professionals rebuild and restore trust following a complaint, inquiry, investigation, or fitness to practice process. Whether you are engaging with a regulatory body or pursuing professional development CPD, this Rebuilding Trust in Healthcare Course for Professionals course equips you with practical skills to restore patient confidence, enhance public trust, and build strong relationships with healthcare regulators.

This Restoring Patient Trust for Doctors and Nurses UK course covers critical aspects of trust and professionalism training for fitness to practice and offers guidance on rebuilding public trust within healthcare. It is designed for professionals involved in GMC, GDC, NMC, or HCPC fitness to practice processes, as well as those overseen by GPhC, Social Work England, SSSC, GOC, GCC, and GOsC. By addressing the principles of trust restoration in healthcare, this course prepares participants to navigate regulatory compliance and enhance their relationships with patients, the public, and healthcare regulators.

Our Healthcare Trust Building Course for Complaints and Investigations provides trust restoration skills that can be applied in daily interactions and formal regulatory processes. Through modules focused on building patient and public trust in healthcare settings, participants will learn strategies for restoring trust in healthcare practice and regaining patient confidence. This Professional Development in Rebuilding Trust CPD course is tailored for those looking to improve trust and accountability as part of their fitness to practice support or professional growth.

Who This Course is For:

• Doctors, Dentists, Nurses, and Midwives, Pharmacists, Social Workers, Osteopaths, Chiropractors, Opticians and Optometrists, Psychologists, Counsellors and other Health and Care Professionals facing a complaint, inquiry, investigation or  fitness to practice processes with the GMC, GDC, NMC, GPhC, Social Work England, SSSC, GOsC, GCC, GOC or HCPC.
• Doctors, Dentists, Nurses, and Midwives aiming to enhance trust and professionalism for GMC, GDC, and NMC standards.
• Pharmacists seeking GPhC fitness to practice support to build patient and public trust.
• Social Workers working with Social Work England or SSSC on restoring public confidence in their practice.
• Psychologists, Counsellors, Physiotherapists, Optometrists, Opticians, Osteopaths, and Chiropractors looking to enhance trust-building skills in line with HCPC, GOC, GOsC, and GCC standards.
• Any healthcare professional focusing on professional training on trust and patient relationships for CPD or to meet regulatory compliance.

Key Topics Covered in the Course:

• Trust Restoration in Healthcare CPD Course: Techniques to rebuild trust and accountability across healthcare environments.
• Trust and Professionalism Training for Fitness to Practice: Practical skills to enhance professionalism and trust for regulatory needs.
• Restoring Patient Confidence for Fitness to Practice: Strategies for rebuilding patient trust following complaints or investigations.
• Course on Rebuilding Trust with Patients and Public: Methods to regain public and patient trust in healthcare practice.
• Enhancing Public Trust for Healthcare Workers CPD: Approaches to building trust in healthcare and strengthening patient relationships.

Whether you’re developing trust restoration skills for fitness to practice support with GMC, GDC, NMC, GPhC, HCPC or other regulatory bodies, or working toward CPD in trust and accountability, this course provides the guidance needed to excel in restoring confidence and trust in all healthcare settings.

Useful Resources:

• GMC Concerns can relate to both clinical competence or conduct in professional or personal domain.
• GMC Investigation Process can be a long and stressful experience.
• Royal College of Nursing (RCN) helps nurses, midwives and nursing associates in education and training.
• NMC Fitness to Practice Library is a good resource for information related to NMC fitness to practice processes.
• GPhC (General Pharmaceutical Council) sets out detailed standards for pharmacists.
• HCPC (Health and Care Professions Council) regulates a number of health and care professionals.
• Social Work England is the regulatory authority for social workers practicing in England.
• SSSC (Scottish Social Services Council) registers all practicing social workers in Scotland.
• GOC (General Optical Council) sets out guidance and standards for optiocians and optometrists.
• GCC (General Chiropractic Council) takes financial integrity very seriously.
• GOsC (General Osteopathic Council) ensure ethical and professional practice for osteopaths in the UK.
• NHS Services detail what services are available to the public in the UK.
• RCGP (Royal College of General Practitioners) supports and helps in the education and training of all General Practitioners.
• Parliamentary and Health service Ombudsman supports the public if they have any concerns.