Terms and Conditions

Registrants for a face-to-face course who cancel the course one week (7 calendar days) or more days prior to the course date will incur a £50 cancellation fee to cover the administration costs, with the remainder fee being refunded.

Registrants who cancel a face-to-face course less than one week (7 calendar days) prior to the course date will be charged 100% of the course fees and thus will not be refunded the fee.

Non-attendance in a booked face-to-face course will incur the full course fee, except in circumstances of exceptional difficulty.

Once a client has part or full attended a face-to-face course (conducted virtually via video-link), no refund will be issued.

Where a client has purchased an online course and completed the post-course assessment and downloaded the certificate, the course is deemed to be completed by the client, thus no refund will be issued.

Once a course in the Bulk Buy package is completed, the Bulk Buy package will not be refunded.

When you purchase an online course you have access to it in your account for twelve months from the date of purchase. During that period you may return to the course as often as you wish, including after you have completed it and downloaded your certificate.

If you wish to re-do any of our courses and have an updated certificate – face to face or online courses – you may do so by purchasing the course again. For an online course, where that purchase is made within the twelve month access period for your original purchase of that course, it is charged at 50% of the course fee; once that twelve month period has ended, it is charged at the full fee. Face-to-face courses are charged at the full fee whenever they are repeated.

We sell to organisations under one of two arrangements, which are separate from each other and are agreed in writing before any purchase. Under a course licence the organisation purchases seats and assigns them to named individuals. Under a member access scheme the organisation is issued a code that allows its members or clients to purchase courses in their own name at a reduced rate.

Under a course licence, the organisation purchases a number of seats at a rate agreed in writing, and selects which of our online courses those seats open. Only the courses selected are made available on the organisation’s account. Rates for course licences and for member access schemes are quoted against volume and are not published.

A course licence runs for twelve months from the date it is purchased. Seats must be assigned within that period. Any seats that have not been assigned by the time the licence ends expire with it, and are not refunded, extended or carried into a new licence. Where a seat has been assigned before the licence ends, the twelve months of access under clause 12 runs from the date of that assignment and is not affected by the end of the licence.

A seat is assigned to one named individual. Access to the courses opened on the organisation’s account runs for twelve months from the date that seat is assigned to that individual, and the individual may return to those courses as often as they wish during that period.

Before beginning a course on a seat provided by an organisation, the individual is shown and must accept a single statement confirming that their completion of that course will be visible to the organisation that provided the seat. The organisation’s named administrator can see which seats have been assigned and to whom, which courses have been completed and on what date, and the certificates issued. No other information about the individual’s use of a course is provided to the organisation.

Clause 8 does not apply to seats purchased by an organisation. Where an individual has completed a course on an assigned seat and a certificate carrying a later date is required, a further seat must be assigned at the applicable seat rate. The 50% repeat rate at clause 8 does not apply to organisation seats.

Where a seat has been assigned to an individual and that individual has completed the course and downloaded the certificate, the seat is deemed to be used and will not be refunded.

Under a member access scheme the organisation purchases nothing and commits to nothing. Members or clients purchase in their own name, on these terms, and clause 7 applies to those purchases as it does to any other individual purchase. Clause 8 does not apply: a member who wishes to repeat a course and hold a certificate carrying a later date must purchase that course again at the price otherwise payable under the scheme, whether or not the twelve month access period for the original purchase has ended. The scheme rate continues to apply to that repeat purchase; the 50% repeat rate does not. We do not report to the organisation who has used the code, which courses they have taken, or whether they have completed them.

The Bulk Buy offer is available to individual purchasers only. It does not apply to course licences or to a member access scheme.

The courses deliver general knowledge on topics and are not aimed at personal advices including any legal advices to any of the course attendees.

The courses do not offer or guarantee any desired educational, regulatory or legal outcome for the delegates/clients other than CPD.

None of our courses (online or face-to-face) is an assessment course and we do not provide/issue assessment of any kind on any of our courses.

None of our courses (online or face-to-face) awards a qualification; all courses are for CPD purposes only.

All courses are registered and accredited by The CPD Certification Service. They are not registered, certified or accredited by any specific healthcare regulatory body.

The content of courses is based on the same processes, standards and guidance related to regulatory bodies; thus there is repetition in courses content and materials.

The content on the website and in emails and the course materials are compiled and delivered very carefully and are correct to the best of our knowledge. However, we do not bear any responsibility for any possible unintentional errors. By agreeing to attend and attending our courses, you agree with this clause of the Terms.

We reserve the full right to update courses materials at any point as required and deemed necessary, and cannot be held liable for any such updates or changes in courses materials, courses durations, CPD hours or costs.

The Probity and Ethics reserves the full right to reschedule or cancel any of its courses. By agreeing to our Terms and Conditions, you agree that you will not have any claim of any kind against the Probity and Ethics in this regard.

We can remove/cancel a delegate who has booked/purchased our online or face to face course/courses. We do not need to give any explanation for this.

We do not issue any letters of any kind to delegates/customers who attend/purchase/complete any of our courses, face to face or online.

We do not offer any references, testimonials or peer reviews or discussions to delegates. The course facilitators are there only to deliver the courses.

We reserve the right to amend the prices of any of our courses – online or face to face anytime; and the clients – past or future, have no claims on us regarding this.

The courses materials for all our courses are an intellectual property of the Probity and Ethics, and any use of these materials for commercial or any other related purposes is a crime and will be strictly dealt with as per the Copyright regulations.

The feedbacks provided by the clients may be used for advertising purposes, but in an anonymised manner. You agree to this by agreeing to our Terms and Conditions.

In no event shall the total liability of Probity and Ethics to any customer, user or subscriber for all damages, losses and other causes of action exceed the amount paid to Probity and Ethics for the courses. The maximum liability for any claim from a customer, user or subscriber shall not exceed the course or courses fee that has been paid.

The Probity and Ethics reserves the right to change our Terms and Conditions. You are responsible for regularly reviewing these.

By using our website, and by purchasing and/or attending our courses, you agree to our Terms and Conditions and Privacy Policy.

These terms incorporate by reference all other policies, disclaimers and terms contained anywhere on www.www.probityandethics.com, provided, however, that in the event of a conflict between such other terms and these Terms, these Terms shall control.