How to Avoid a Complaint or Investigation

June 16, 2020

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Not Enrolled

Price

125

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Objectives of the course:

To understand the possible causes of a complaint
To understand the possible causes of an investigation (by GMC, GDC, NMC or GPhC)
Why is avoiding a complaint or an investigation important
How to avoid a complaint or an investigation
What to do if a complaint or an investigation arises

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Course Content

How to Avoid a Complaint or Investigation

Possible Causes of a Complaint:

Possible Causes of an Investigation:

Why is Avoiding a Complaint or Investigation Important?

How to Avoid a Complaint or Investigation:

Keep Knowledge and Skills up to date:

Work within the limits of your Competence:

Careful and Safe Prescribing:

Proper Documentation and Record keeping:

Participating in Quality assurance and Quality Improvement:

Ensuring patient Dignity, Respect and Non-discrimination:

Involving patients in decisions regarding their health and treatment:

Ensuring safeguarding of children and vulnerable adults:

Looking after your own health:

Communicating effectively with patients:

Working collaboratively with colleagues:

Ensuring coordination of care and safe delegation:

Ensuring patient confidentiality:

Ensuring Professional Boundaries:

Ensuring Consent:

Duty of Candour:

Act with Honesty and Integrity:

Careful use of Social Media:

Responsible Advertising:

Honesty and Openness in legal or disciplinary proceedings:

Honesty in Financial dealings:

What to do if a complaint or investigation arises:

Post Module Assessment - How to Avoid a Complaint or Investigation