Receiving a complaint can be one of the most stressful experiences for any healthcare professional. Whether you are a doctor, dentist, nurse, pharmacist, or allied health professional, complaints can impact confidence, wellbeing, and professional standing.
Regulators such as the GMC, GDC, NMC, GPhC and HCPC expect professionals to respond to complaints with honesty, insight, and professionalism.
Our CPD-certified Help with a Complaint course provides practical guidance on managing complaints constructively, reflecting on the issues raised, and demonstrating learning to maintain public trust and professional integrity.
Even experienced professionals may face complaints — sometimes due to misunderstandings, communication breakdowns, or system pressures. How you respond to a complaint can make a crucial difference to your career.
This course is particularly valuable for professionals who:
Are currently responding to a patient or regulator complaint.
Need to show reflection and remediation to their regulator or employer.
Want to learn effective communication during complaint resolution.
Wish to strengthen their professional resilience and confidence after a complaint.
Require CPD evidence for revalidation or remediation.
Understanding how complaints arise and common contributing factors.
The correct professional response under GMC, NMC, GDC, GPhC, and HCPC guidance.
Writing reflective statements and demonstrating insight.
Managing emotional impact and maintaining professional composure.
Turning complaints into opportunities for professional growth.
Documentation, communication, and apology frameworks that restore trust.
At Probity & Ethics, we specialise in CPD-accredited courses designed to support healthcare professionals during investigations, remediation, and revalidation.
Our Help with a Complaint CPD course combines regulatory guidance, ethical reflection, and communication strategies to help professionals respond effectively and demonstrate insight. It provides both practical tools and emotional support for navigating complaints constructively.
CPD-certified and accepted across all UK healthcare professions.
Aligned with regulator standards for reflection, communication, and remediation.
Online and self-paced, allowing completion around your work schedule.
Confidential, supportive learning environment.
Designed by experts in healthcare ethics, professionalism, and regulatory processes.
A well-managed complaint can demonstrate professionalism and insight.
Reflective and ethical responses protect your registration and reputation.
Learning from complaints strengthens practice and patient trust.
CPD-certified training provides credible evidence for remediation or revalidation.
Facing a complaint doesn’t have to define your career — it can be a turning point for growth.
Enrol in our Help with a Complaint CPD course to gain the tools, reflection skills, and confidence to respond professionally and rebuild trust.
Why is this course important?
Because how you handle a complaint demonstrates your professionalism, accountability, and ethical understanding — key expectations of all healthcare regulators.
Can this course help during an investigation?
Yes. It provides reflection and remediation evidence that can support your case in regulator or employer reviews.
Is this course suitable for revalidation or CPD?
Absolutely. It is CPD-certified and can be used as part of your annual professional development portfolio.
Can I complete it while working full-time?
Yes. The course is entirely online and self-paced, so you can complete it at your convenience.
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