How to Deal with a Complaint or Investigation

• How to deal with a Verbal Complaint

• Patients’ rights regarding a complaint

• Complaints Procedure

• Important Standards to Ensure when dealing a Complaint

• Complaints and Indemnity

• Regulatory Bodies guidance regarding Complaints and Complaints Procedures

• How to deal with an Investigation by the GMC, GDC, NMC, GPhC, Social Work England, HCPC – Regulatory Bodies guidance and expected Standards when dealing with a Complaint or Investigation

• Importance of a Complaint or Investigation, and Learning the Lessons for the future