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June 17, 2020
Current Status
Not Enrolled
Price
125
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How to Deal with a Complaint or Investigation

  • How to deal with a Verbal Complaint
  • Patients’ rights regarding a complaint
  • Complaints Procedure
  • Important Standards to Ensure when dealing a Complaint
  • Complaints and Indemnity
  • Regulatory Bodies guidance regarding Complaints and Complaints Procedures
  • How to deal with an Investigation by the GMC, GDC, NMC, GPhC, Social Work England, HCPC – Regulatory Bodies guidance and expected Standards when dealing with a Complaint or Investigation
  • Importance of a Complaint or Investigation, and Learning the Lessons for the future

 

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Course Content

How to Deal with a Complaint or Investigation
How to deal with a Verbal Complaint:
Patients’ rights regarding a complaint:
Complaints Procedure:
Important Standards to Ensure when dealing a Complaint:
Complaint and Indemnity:
Regulatory Bodies guidance regarding Complaints and Complaints Procedures:
How to deal with an Investigation by the GMC, GDC,NMC, Social Work England or HCPC:
Importance of a Complaint or Investigation, and Learning the Lessons for the future:
Post Course Assessment - How to Deal with a Complaint or Investigation
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