• Home
  • Online Courses
  • Face to Face Courses
    • Healthcare Professionals
    • Healthcare Organisations
  • Bulk Buy Offer
  • Contact
  • My Account / Login
  • Home
  • Online Courses
  • Face to Face Courses
    • Healthcare Professionals
    • Healthcare Organisations
  • Bulk Buy Offer
  • Contact
  • My Account / Login
£0.00 0 Basket
£0.00 0 Basket
  • Home
  • Online Courses
  • Face to Face Courses
    • Healthcare Professionals
    • Healthcare Organisations
  • Bulk Buy Offer
  • Contact
  • My Account / Login
  • Home
  • Online Courses
  • Face to Face Courses
    • Healthcare Professionals
    • Healthcare Organisations
  • Bulk Buy Offer
  • Contact
  • My Account / Login
November 12, 2024
Current Status
Not Enrolled
Price
£125.00
Get Started
Buy this Course

 

How to Deal with a Complaint or Investigation

 

Course Introduction:
How to Deal with a Complaint or Investigation
Are you a healthcare professional looking for guidance on managing complaints, inquiries, hearings or investigations? Whether you are a doctor, dentist, nurse, midwife, pharmacist, psychologist, counsellor, physiotherapist, optometrist, optician, chiropractor, osteopath, or other healthcare professional, this comprehensive How to Deal with a Complaint or Investigation Course is designed to support you through challenging situations. The course offers crucial insights and strategies to help you navigate regulatory inquiries and fitness-to-practice processes effectively.
This CPD Accredited Course on Complaints and Investigations is tailored for professionals who are addressing fitness-to-practice concerns or responding to regulatory inquiries with bodies such as the GMC, GDC, NMC, GPhC, HCPC, GOC, Social Work England, SSSC, GCC, or GOsC. The course provides essential skills for managing complaints, handling investigations, and demonstrating professional accountability.
Who This Course Is For:
  • Doctors, Dentists, Nurses, and Midwives seeking a GMC Fitness to Practice Course or GDC Course on Handling Complaints for Dentists to better understand the processes involved in dealing with complaints and investigations by the GMC, GDC, or NMC.
  • Pharmacists looking for a GPhC Course on Dealing with Investigations and Complaints to strengthen their knowledge of regulatory inquiries and fitness-to-practice expectations.
  • Healthcare Professionals regulated by HCPC, including psychologists, physiotherapists, and counsellors, seeking a HCPC Professional Conduct and Investigation Training course to build confidence in managing complaints and inquiries.
  • Optometrists and Opticians needing a GOC Complaints and Investigations Course to address patient concerns and uphold professional standards in practice.
  • Osteopaths and Chiropractors aiming to enhance their professionalism through a GOsC Course on Fitness to Practice and Investigations or a GCC Course on Handling Complaints for Chiropractors.
  • Social Workers registered with Social Work England or SSSC (Scottish Social Services Council)
  • All healthcare professionals looking to strengthen their knowledge and skills in Professional Conduct and Investigation CPD Course through Online Training on Dealing with Complaints in Healthcare.
Key Topics Covered in the Course:
  • Course on Managing Complaints for Clinicians: Practical approaches to handling patient complaints, maintaining professionalism, and addressing concerns effectively.
  • Course on Responding to Regulatory Inquiries in Healthcare: Guidance on navigating inquiries, communicating effectively, and demonstrating accountability during investigations.
  • Course on Fitness to Practice Concerns for Healthcare Professionals: Essential strategies for addressing fitness-to-practice concerns and demonstrating compliance with regulatory standards.
  • Professional Conduct and Investigation CPD Course: Key insights into regulatory processes, responding to allegations, and rebuilding trust with patients and colleagues.
  • Dealing with Regulatory Investigations Course for CPD: Understanding how to respond to regulatory bodies, handle inquiries professionally, and maintain confidence during investigations.
Whether you are preparing for an inquiry, addressing fitness-to-practice concerns, or aiming to enhance your professional knowledge for continuing professional development (CPD), this How to Deal with a Complaint or Investigation Course will provide you with the essential skills and knowledge needed to navigate challenging situations and uphold the highest standards of patient care and professional conduct.
Useful Resources:
  • How to Deal with a Complaint or Investigation Course (CPD UK)
  • Information regarding Fitness to Practice Processes (GMC)
  • CPD Accredited Course on Complaints and Investigations
  • Help with GMC Fitness-to-Practice Concerns (GMC)
  • NMC (Nursing and Midwifery Council) revalidation help
  • GDC Course on Handling Complaints for Dentists
  • HCPC (Health and Care Professions Council) standards guidance and help with fitness to practice hearings
  • GPhC Course on Dealing with Investigations and Complaints
  • Professional Conduct and Investigation CPD Course
  • Online Training on Dealing with Complaints in Healthcare (NHS Health Careers)

Start the course

Course Content

Course Objectives
Course Objectives:
Section 1: Overview of Complaints and Investigations in Healthcare
1.1 Overview of Healthcare Complaints and Investigations:
1.2 Summary Points and Quiz for Section 1
Section 2. Role of Healthcare Regulatory Bodies and their Guidance & Standards
2.1 Overview of Healthcare Regulatory Bodies
2.2 Regulatory Standards and Guidelines
2.3 Complaints, Inquiries, and Fitness-to-Practice Processes
2.4 Summary Points and Quiz for Section 2
Section 3. Dealing with Complaints
3.1 Steps to Take When a Complaint is Raised
3.2 Importance of Remaining Professional and Composed
3.3 Summary Points and Quiz for Section 3
Section 4: Dealing with Regulatory Inquiries and Hearings
4.1 Understanding Investigation Processes
4.2 Preparing for Regulatory Hearings
4.3 Communicating and Cooperating during an Investigation
4.4 Summary Points and Quiz for Section 4
Section 5: Demonstrating Insight, Reflection and Remediation
5.1 Building and Demonstrating Insight:
5.2 Reflection and Demonstrating Detailed Reflection
5.3 Demonstrating Remediation:
5.4 Summary Points and Quiz for Section 5
Section 6: Handling Stress and Emotional Impact
6.1 Recognising the Emotional Impact of Complaints and Investigations
6.2 Coping Strategies and Self-Care Techniques
6.3 Seeking Support
6.4 Summary Points and Quiz for Section 6
Section 7: Conclusion and Takeaways
Conclusion and Takeaways
Post Course Assessment – How to Deal with a Complaint or Investigation
Home     Contact     Blog
Terms & Conditions     Privacy Policy    

© Copyright 2025 Probity & Ethics. All Rights Reserved.

Login
Accessing this course requires a login. Please enter your credentials below!

Lost Your Password?
Register
Don't have an account? Register one!
Register an Account

Registration confirmation will be emailed to you.